FAQs

Are all products in an order shipped together?

Some of our products come individually packaged to protect their shape and provide extra durability. In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.

How can I track my order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

Can I return my product if I am not satisfied with it.

Yes, you can. Please read our Return Policy for detailed instructions.

What if the product got damaged in the mail?

If something arrives damaged, send a photo of the damaged goods  to support@provokedpassions.com.

Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch with you about the next steps.

How will you notify me if there is a problem with my order?

All order communication is done via email, so it's important that your email address is accurate and current.

Why is my order on hold?

We may place your order on hold due to security concerns, address confirmation, or to verify something suspicious activity.